Government & CivicTech
Citizen portals, digital permitting, benefits management, and legacy modernisation for government agencies and civic organisations.
What makes this hard
Every industry has its own engineering traps. Here are the ones that catch most teams building in this space.
Legacy systems are impossible to extend
Decades-old mainframe and Oracle systems block digital transformation.
Procurement and compliance add time and complexity
Government procurement processes, security accreditation, and accessibility requirements extend every project.
Citizen experience expectations have risen
Citizens compare government services to consumer apps. The gap in experience erodes trust.
Data is siloed across agencies
Integrated service delivery requires data sharing between systems that were never designed to communicate.
Our capabilities in this space
Citizen portals
Accessible, mobile-first portals for service discovery, application submission, case tracking, and notifications.
Digital permitting
End-to-end permit management with online applications, document upload, automated routing, fee collection, and status tracking.
Benefits management
Eligibility determination, application processing, case management, and payment integration for benefits programmes.
Legacy modernisation
Strangler-fig pattern modernisation of legacy systems with API wrappers, data migration, and progressive replacement.
Accessibility compliance
WCAG 2.1 AA from the ground up, with screen reader testing, keyboard navigation, and plain language content.
System integration
Secure data sharing between agency systems using standards-based APIs with full audit logging and consent management.
Digital permitting system for a major city authority
Replaced a paper-based permitting process with an online system that reduced average permit issuance time from 6 weeks to 4 days for 95% of applications.
Discuss your projectStack we use in this vertical
Ready to build in this space?
We respond within four hours with honest thoughts on your architecture.